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Find a Location

IONOS, Inc. has 2 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

    Country
    Please enter a valid location.
    • IONOS, Inc.

      100 N 18th St Ste 400 Philadelphia, PA 19103-2704

      BBB Accredited Business
    • IONOS, Inc.

      100 N 18th St Philadelphia, PA 19103-2707

      BBB Accredited Business

    Business ProfileforIONOS, Inc.

    Web Hosting
    Multi Location Business
    BBB accredited business

    Additional business information

    Additional Info:
    This company encourages consumers to contact them directly with any issues pertaining to its services by contacting the Executive Solutions Team at [email protected], or by calling our 24/7 Support at 484-254-5555. If calling Support and you are considering filing, or have already filed a complaint, please advise your Support representative accordingly, so they can check for an available Executive Solutions Manager, and we'll make sure your issue is thoroughly addressed.
    See all additional business information

    At-a-glance

    Customer Reviews

    1.16/5stars

    Average of 91 Customer Reviews

    Customer Complaints

    245 complaints closed in last 3 years

    88 complaints closed in last 12 months

    BBB Rating & Accreditation

    Accredited Since: 3/30/2015

    Years in Business: 21

    Customer Reviews are not used in the calculation of BBB Rating

    Overview of BBB Rating

    Overview

    IONOS offers a wide range of web hosting products, including email solutions, classic webhosting, and various server solutions including cloud, virtual private servers, and dedicated servers.


    Business Details

    This is a multi-location business.

    Find a Location

    IONOS, Inc. has 2 locations, listed below.

    *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

      Country
      Please enter a valid location.
      • IONOS, Inc.

        100 N 18th St Ste 400 Philadelphia, PA 19103-2704

        BBB Accredited Business
      • IONOS, Inc.

        100 N 18th St Philadelphia, PA 19103-2707

        BBB Accredited Business
      Location of This Business
      100 N 18th St Ste 400, Philadelphia, PA 19103-2704
      BBB File Opened:
      12/31/2003
      Years in Business:
      21
      Business Started:
      5/14/2003
      Business Started Locally:
      5/14/2003
      Business Incorporated:
      5/14/2003
      Accredited Since:
      3/30/2015
      Type of Entity:
      Corporation
      Business Management
      • Mr. Matthew Paugh, Owner
      Contact Information

      Principal

      • Mr. Matthew Paugh, Owner

      Customer Contact

      • Mr. Matthew Paugh, Owner
      Additional Contact Information

      Fax Numbers

      • (610) 560-1507
        Other Fax

      Phone Numbers

      Website Addresses

      Customer Complaints

      245 Customer Complaints

      Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

      File a Complaint

      Most Recent Customer Complaint

      06/19/2023

      Complaint Type:
      Billing Issues
      Status:
      Resolved
      I have been contacting Ionos since 05/28/2023 regarding my domain. I was informed the domain expired on 05/23/2023 and I would have to pay a $90 fee to reactivate the domain but they could only assist me utilizing the email address on file. I no longer have access to this email due to domain cancelation and was advised to complete an account update form. I completed the form and emailed it back to only be told my account with Ionos does not exist so they cannot assist me any further. I spoke with a different representative who advised they are unable to access the account due to my having a past due balance of $50 which I needed to pay by wire transfer only. Once the payment was made, I needed to email a copy of the payment so flags could be removed from the account and I could reclaim my domain. I completed the wire transfer and emailed receipt to only be told no payment has been received and my only option was to create a new account and domain, let my current domain fully expire and purchase it back which could be hundreds or thousands of dollars. When I advised I was still within the reactivation period and had done everything asked of me, the representative advised escalating the issue. I have been without access to my business email since 05/23/2023 and have done everything Ionos representatives have advised I needed to do, to still not have a resolution almost a month later.
      Read More

      Customer Reviews

      91 Customer Reviews

      What do you think? Share your review.

      How BBB Processes Complaints and Reviews

      Start a Review

      Most Recent Customer Review

      John M

      1 star

      05/27/2024

      They are scammers offering free services and then charging. They took my money and website and even though I paid and quit their service, keep sending increasing bills. AVOID THEM!

      IONOS, Inc. Response

      05/28/2024

      Hi ****! Ensuring customer satisfaction is our top priority at IONOS, and I apologize for any disappointment youve experienced with our company. Thank you for taking the time to provide your feedback, as it is invaluable in helping us identify areas needing improvement. Based on the accounts we found associated with your name and the email address provided in your review, we did not find any case history indicating the problems you mentioned. Please be aware that invoices are only generated for active services, and no new invoices will be created once services are terminated. I have sent you an email to the address we have on file; for security reasons, we need to verify the cancellations. Please check your email and reply at your earliest convenience so we can ensure your account is properly canceled. Thank you. - ****, IONOS 

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