Business ProfileforIONOS, Inc.

I have been contacting Ionos since 05/28/2023 regarding my domain. I was informed the domain expired on 05/23/2023 and I would have to pay a $90 fee to reactivate the domain but they could only assist me utilizing the email address on file. I no longer have access to this email due to domain cancelation and was advised to complete an account update form. I completed the form and emailed it back to only be told my account with Ionos does not exist so they cannot assist me any further. I spoke with a different representative who advised they are unable to access the account due to my having a past due balance of $50 which I needed to pay by wire transfer only. Once the payment was made, I needed to email a copy of the payment so flags could be removed from the account and I could reclaim my domain. I completed the wire transfer and emailed receipt to only be told no payment has been received and my only option was to create a new account and domain, let my current domain fully expire and purchase it back which could be hundreds or thousands of dollars. When I advised I was still within the reactivation period and had done everything asked of me, the representative advised escalating the issue. I have been without access to my business email since 05/23/2023 and have done everything Ionos representatives have advised I needed to do, to still not have a resolution almost a month later.