Additional business information
At-a-glance
Overview
IONOS offers a wide range of web hosting products, including email solutions, classic webhosting, and various server solutions including cloud, virtual private servers, and dedicated servers.
Business Details
This is a multi-location business.
- Location of This Business
- 100 N 18th St Ste 400, Philadelphia, PA 19103-2704
- BBB File Opened:
- 12/31/2003
- Years in Business:
- 21
- Business Started:
- 5/14/2003
- Business Started Locally:
- 5/14/2003
- Business Incorporated:
- 5/14/2003
- Accredited Since:
- 3/30/2015
- Type of Entity:
- Corporation
- Related Businesses
- Business Management
- Mr. Matthew Paugh, Owner
- Contact Information
Principal
- Mr. Matthew Paugh, Owner
Customer Contact
- Mr. Matthew Paugh, Owner
- Additional Contact Information
Fax Numbers
- (610) 560-1507Other Fax
Phone Numbers
- (844) 501-2631Other Phone
- (877) 206-4255Other Phone
Website Addresses
- (610) 560-1507
Customer Complaints
245 Customer Complaints
Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews
File a ComplaintMost Recent Customer Complaint
06/19/2023
- Complaint Type:
- Billing Issues
- Status:
- Resolved
Customer Reviews
91 Customer Reviews
What do you think? Share your review.
Most Recent Customer Review
John M
05/27/2024
![](https://m.bbb.org/prod/ProfileImages/2022/61dea2dd-d68d-4a50-9735-fe32ca99f45d.png?tx=w_46)
IONOS, Inc. Response
05/28/2024
Hi ****! Ensuring customer satisfaction is our top priority at IONOS, and I apologize for any disappointment youve experienced with our company. Thank you for taking the time to provide your feedback, as it is invaluable in helping us identify areas needing improvement. Based on the accounts we found associated with your name and the email address provided in your review, we did not find any case history indicating the problems you mentioned. Please be aware that invoices are only generated for active services, and no new invoices will be created once services are terminated. I have sent you an email to the address we have on file; for security reasons, we need to verify the cancellations. Please check your email and reply at your earliest convenience so we can ensure your account is properly canceled. Thank you. - ****, IONOS
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